Onboarding for Bronze

What you can expect as we get started

After signing up for your Bronze plan there’s some follow-up steps that need to be completed so we can get our systems up and running for your site. You can read through our process on this page and learn about what you can expect.

questions? contact us ~
how long does it take to get my website onboarded?
We aim to get your website fully onboarded as soon as possible. However, this is also dependent on how quickly you share access to the necessary logins with our team. Upon signing up you should hear from one of our team members in the next day or two to begin the onboarding process.
how do I share logins with your team?

We’ll exchange sensitive information like login credentials with a tool called 1ty.me which is a self destructing information exchange tool. It allows you to give us usernames and passwords once and then have the info self destruct so it isn’t living in an email that can be accessed at any time.

Website Hosting

When it comes to business class hosting, we’ve been long-time advocates and users of WP Engine. Our history with their company spans almost a decade!

Uptime Monitoring

We’ll keep an eye on your website with our monitoring systems so you don’t have to. We’ll know when it goes down so that we can help you get it back up and running quickly.

Weekly Reports

Every week you’ll get an email from us with a report updating you on everything we’ve done on your site that week. From updates to down time, you’ll get a glimpse of everything happening behind the scenes.

PHP, WP Core, Plugin, and Theme Updates

We’ll be making sure that your site stays up to date by making updates weekly to your site. Should there be a security breach or issue with one of your plugins or another component of your site, we’ll update it immediately to keep things secure and running smoothly.

Extra Security Optimizations

We'll be installing some extra security on your site via iThemes Security to give it an extra layer of security beyond the normal strengths. You'll get protection for your website from hackers, spam and malware. Monitoring and proactive defenses beyond the normal scanning and checks.

On-site & Off-site Cloud Backups

We use two methods of backing up your site for extra security. That way, should we ever need to restore your site from a backup, if there's ever an issue with one of the backups from one source, we have the option of using the other!

DNS Support

We'll help you get your DNS records updated as we get you moved over to our hosting platform. It's an important step and can be tricky when you're not familiar with the process so we handle it for you!

Website Edits (1 at a time)

Want an image changed on your site? Maybe you want to change the text on a page. Or a download link broke and needs fixing. We'll take care of these small website edits one at a time!

Ecommerce Support

We use two methods of backing up your site for extra security. That way, should we ever need to restore your site from a backup, if there’s ever an issue with one of the backups from one source, we have the option of using the other!

Google Analytics / Tags

You can gain important insight into visitor patterns by using Google Analytics. Then Google Search Console can help you understand your site's visibility before visitors arrive and Google Tag Manager can make it easier and faster to use these features. We'll help you get these set up.

Reach us by phone or email

We're available to help with any questions or help you may need by phone during Monday-Friday 9-5 business hours. Book a call with one of our team members or call 877-816-8161. You can also send our team an email. Send your request to help@ebusinesswp.com (Remember, the more details you give us in that initial email the better. Bonus points for screenshots!).

If you’ve got questions,

reach out to us via the link below

contact us ~